Data Protection

We adhere to the guidelines specified under the "Data Protection Act 1998" full details available on request.

Returns Policy

Goods purchased from us are custom made for you and therefore we can only accept a return if the goods are faulty or substandard. We have a 14 day money back system, so you can shop with full confidence in the quality.

If you do have to return goods for any reason, please print and complete the form below and return it with your goods to the address at the bottom of the page.

Please note - This guarantee is only valid if complete proof of purchase and the original packaging and documents are returned with the product. We also suggest all goods are returned by recorded delivery, as we cannot be responsible for any goods lost in transit.

To return goods please make sure the following items have been attached:

1) A completed Returns Form - download here in PDF format

2) All original packaging and documents

3) The original receipt (please keep a photocopy for your records)

4) The collar